Help & Support

Find answers to common questions, browse documentation, or contact our support team.

Call Support

(555) 000-1234

Email Support

support@helixmedical.org

System Status

All Systems Operational

Portal Access

Telehealth Services

Database

Payment Processing

Frequently Asked Questions

14 questions found

My Support Tickets

in progresshigh

Unable to access patient records for patient ID 12345

Updated 1/21/2024

resolvedmedium

Question about new billing codes

Updated 1/19/2024

Documentation

User Guide (PDF)

Comprehensive guide to using the portal

Quick Start Guide

Get up and running in 5 minutes

HIPAA Compliance Training

Required training for all staff

Appointment Management

Scheduling and calendar features

Patient Records Management

Working with patient data

Billing & Claims

Processing payments and insurance

Video Tutorials

Getting Started with Helix Portal

5:32 • 1243 views

Scheduling Appointments

3:45 • 892 views

Conducting Telehealth Visits

8:12 • 756 views

Patient Record Management

6:20 • 634 views

Help & Support

Contact Support

Call Support

Email Support

System Status

Frequently Asked Questions

How do I log in to the portal for the first time?

How do I reset my password?

How do I schedule a new appointment?

Can I reschedule or cancel appointments?

How do I join a telehealth appointment?

How do I add a new patient to the system?

How do I access patient medical records?

Can I export patient data?

What is two-factor authentication (2FA)?

How is patient data protected?

What should I do if I suspect a security breach?

How do I submit insurance claims?

How do I check the status of a claim?

What payment methods are accepted?

My Support Tickets

Documentation

Video Tutorials